Frequently Asked Questions

Most homeowners only replace a roof or a set of windows once or twice in their lives, so the questions are usually the same — how long will this take, what does it cost, and how do I know I am hiring the right company? Below are the answers Cincinnati homeowners ask us most, grouped by trade.

Roofing FAQs

How long does a roof last in Ohio? How long does a tear-off and replacement take? Do you have to remove the old shingles? What does a new roof cost, and what drives that number up or down? Read the roofing FAQs.

Siding FAQs

What is the difference between fiber cement and vinyl? How long does siding last? Can you side over existing siding? Does new siding actually lower energy bills? Read the siding FAQs.

Window FAQs

How long does window replacement take? What is Low-E glass? Is full-frame or insert replacement better for my house? How quickly do energy-efficient windows pay for themselves? Read the window FAQs.

Insurance Claim FAQs

Storm damage claims confuse almost everyone. What is the difference between actual cash value and replacement cost value? Will filing a claim raise your premium? What does the adjuster look for, and what should you photograph before anyone gets on the roof? Read the insurance claim FAQs.

Questions About Working With Sterling Exteriors

Do you charge for estimates?

No. Roof inspections and project estimates are free, and you get the price in writing before any work is scheduled.

Are you licensed and insured?

Yes. We are a GAF Certified Elite roofing contractor, a James Hardie preferred contractor, and BBB accredited. We are happy to provide proof of insurance before work begins.

Do you use your own crews or subcontractors?

Our own trained crews do the work, which is how we keep quality and scheduling under our control.

What areas do you serve?

Greater Cincinnati, including Hyde Park, Anderson Township, Mason, Milford, Indian Hill and Loveland. See all areas we serve.

¿Hablan español?

Sí. Hablamos español — llámenos al (513) 685-8055.

Still Have a Question?

Call us at (513) 685-8055 or send us a message. We would rather answer it now than have you guess.